Return Policy

 

Our return policy is valid for 7 days from the date of delivery. Within 7 days, you can initiate a return request on our mail.

• An Unboxing video is compulsory to submit before generating the ticket for Return. 
• If the tag attached to the product has been removed, the product will not be eligible for return.
• The returned products must be unused and in good condition to be eligible for a refund or exchange.
• No shipping cost will be charged in case of Return or Exchange. 
• Products must be returned in the same condition as shipped; poor condition or damage voids the refund.
• The return and exchange process will be applicable only once for the original order.
• Brass products may exhibit subtle colored stain-type marks known as patina, caused by weather, water, or other reactions. It's important to note that these marks are not defects and can be easily cleaned by rubbing with a micro-fibre cloth. These natural patina marks are inherent characteristics of the brass metal.
• Please be aware that our products are meticulously handcrafted and finished by local Indian artisans, which may lead to minimal shape deformations. It's important to note that these slight variations are not defects.
• In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.

E mail : support@thebeneka.com

 

 

Exchange Policy

 

Our exchange policy is also valid for 7 days from the date of delivery. Within 7 days, you can initiate an exchange request on our mail with below mentioned formate. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

E-Mail:

Subject : Exchange Order (Order Number) Body :

 

Current Product Name :

Size (if required) :

Current Product Issues :

New Product Name :

 

Once we receive your email, our courier team will pick up your exchange order and deliver it to our warehouse. Upon receiving the product, we will conduct a quick quality check to verify the reported issues. If the products are in their original condition and our team approves the quality check, we will dispatch your new product. 

The return or exchange process will be applicable only once for the original order.

Cancellation Policy

 

Once dispatched, pre-paid orders cannot be cancelled.

 

How you can return or Exchange?

 

You can connect with us with the help of  E-Mail or what's app, Our team will revert you within 24 hours.

After the return the basic amount will be transferred to your account directly within 5-7 working days. In case of COD the amount will transferred into your account in 14-16 working days because payment cycle.